Read this before the seal is broken
Personal-care products require a hygiene-aware returns approach. Please read the product details, care guidance and this policy before ordering, especially if a particular return option matters to your decision.
Unopened items
An unopened, unused item may be eligible for review where required by applicable law or where Winyi confirms eligibility before return. Eligibility is not created by this page alone; the order condition and the applicable consumer-rights context matter.
Opened personal-care items
Opened personal-care items are generally not eligible for a change-of-mind return because of hygiene and safety considerations. This does not remove rights that cannot legally be excluded, or prevent Winyi from reviewing a verified product-fault report.
If something arrives wrong or develops a fault
If an item arrives damaged, incomplete, or develops a suspected manufacturing fault during normal use, contact Winyi with the product name, order reference where available and a clear description of what happened. Photos or other information may be requested to review the report accurately.
What happens after review
If Winyi confirms a claim, the appropriate next step may include a replacement, repair guidance or refund, depending on the verified issue and applicable consumer law. This policy does not promise a particular outcome, timeframe or warranty period that is not otherwise published.
Keep the facts close
Use the Shipping Policy, Care + Support, product-specific care details and FAQs before purchase. If a detail still needs clarification, ask the specific question before paying.